Privacy Policy
Privacy Policy
Last Updated: August 27, 2026
1. Introduction
Welcome to Benzoinum.com ("Benzoinum," "we," "us," or "our").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit Benzoinum.com, make a purchase, contact us, or otherwise interact with our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our services.
2. Information We Collect
We may collect several types of information in order to operate our store, process orders, improve our services, and communicate with you.
A. Information You Provide Directly
Account Information:
Your name, email address, password, and account preferences when you create an account.
Order Information:
Your name, billing address, shipping address, phone number, email address, order details, and other information required to complete your purchase.
Payment information is generally processed securely by third-party payment providers and is not stored directly by Benzoinum in complete form.
Customer Support Information:
Messages, inquiries, photos, order details, feedback, and other information you provide when contacting our customer care team.
Marketing Preferences:
Your email subscription preferences and consent choices relating to promotional communications.
B. Information Collected Automatically
When you visit Benzoinum.com, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Device identifiers
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Referring URLs
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Pages viewed
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Time spent on pages
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Approximate geographic location
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Shopping and browsing activity
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Interaction with advertisements and website features
C. Cookies and Similar Technologies
We may use cookies, pixels, web beacons, tags, and similar technologies to operate our website, understand customer behavior, remember preferences, measure website performance, and support advertising activities.
D. Information From Third Parties
We may receive information from service providers that help us operate our business, including:
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Payment processors
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Shipping and fulfillment providers
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Shopify
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Analytics providers
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Advertising platforms
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Fraud prevention services
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Customer support tools
The information received depends on the services you use and the permissions you provide.
3. How We Use Your Information
We may use your personal information for purposes including:
Order Fulfillment
To:
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Process purchases
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Confirm orders
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Arrange shipping and delivery
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Provide tracking information
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Handle returns and refunds
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Provide customer support
Account Management
To create and maintain customer accounts, verify information, and manage preferences.
Customer Communication
To respond to questions, provide order updates, communicate policy changes, and send other service-related messages.
Marketing
Where permitted by law and based on your preferences, we may send:
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Product updates
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Promotional offers
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New product announcements
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Personalized recommendations
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Marketing communications
You may unsubscribe from marketing emails at any time.
Website Improvement
We may analyze customer interactions to:
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Improve website performance
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Understand shopping behavior
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Develop new features
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Improve product selection
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Optimize customer experience
Fraud Prevention & Security
We may process information to detect, investigate, and prevent:
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Fraudulent transactions
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Unauthorized account access
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Abuse of our services
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Security threats
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Other unlawful activity
Legal Compliance
We may process information when necessary to comply with applicable laws, regulations, legal proceedings, or valid governmental requests.
4. Legal Basis for Processing — EEA & UK Users
If you are located in the European Economic Area or United Kingdom, we generally rely on one or more of the following legal bases when processing your personal information:
Contractual Necessity
Processing information when necessary to fulfill our contract with you, such as processing and delivering your order.
Legitimate Interests
Processing information for legitimate business purposes, such as:
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Improving our website
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Preventing fraud
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Operating our business
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Understanding customer behavior
We rely on legitimate interests only where those interests are not overridden by your fundamental privacy rights.
Consent
Where required by law, we may ask for your consent before using certain cookies or sending certain marketing communications.
Legal Obligation
We may process information when required to comply with applicable legal or regulatory obligations.
5. How We Share Personal Information
We may share information only when reasonably necessary to operate our business or comply with legal requirements.
Service Providers
We may share information with trusted providers that assist with:
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Payment processing
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Order fulfillment
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Shipping
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Customer service
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Website hosting
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Email delivery
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Marketing
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Advertising
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Data analytics
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Fraud prevention
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IT services
These providers may only use information as permitted under their agreements with us and applicable law.
Business Transactions
Personal information may be disclosed in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
Legal Requirements
We may disclose information when reasonably necessary to:
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Comply with applicable law
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Respond to legal proceedings
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Respond to lawful government requests
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Protect Benzoinum's rights or property
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Protect customers or others from harm
With Your Consent
We may share information for another disclosed purpose when you have given us permission.
Sale or Sharing of Personal Information
We do not sell your personal information for monetary compensation.
However, certain advertising, analytics, or tracking technologies may be considered a "sale" or "sharing" of personal information under some privacy laws, including certain U.S. state privacy laws.
Where required, you may have the right to opt out of these activities.
6. Cookies & Tracking Technologies
A. What Are Cookies?
Cookies are small files placed on your device when you visit a website.
Benzoinum may use several categories of cookies.
Essential Cookies
Required for basic website functions such as:
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Shopping cart functionality
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Checkout
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Account access
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Security
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Fraud prevention
Performance & Analytics Cookies
Help us understand how customers use our website and how we can improve performance.
Functional Cookies
May remember preferences such as:
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Language
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Region
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Login information
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Shopping preferences
Advertising Cookies
May be used by Benzoinum and advertising partners to:
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Measure advertising performance
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Understand customer interests
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Deliver more relevant advertisements
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Limit repeated advertising
B. Managing Cookie Preferences
Most browsers allow you to control cookies through browser settings.
Depending on your location, our website may also provide a cookie or privacy preference tool.
Please note that disabling essential cookies may prevent certain parts of Benzoinum.com from functioning properly.
For additional information about cookies used by our ecommerce platform, you may also review Shopify's applicable privacy and cookie documentation.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized:
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Access
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Disclosure
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Alteration
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Loss
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Misuse
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Destruction
These measures may include:
Encryption
Secure SSL/TLS connections are used to help protect information transmitted through our website.
Secure Systems
Information may be stored using secured systems operated by Benzoinum or trusted service providers.
Access Controls
Access to personal information is limited to people and providers who reasonably need it to perform their responsibilities.
Security Reviews
We may periodically review our systems and business practices to improve security.
However, no method of transmission over the internet or electronic storage is completely secure.
Therefore, we cannot guarantee absolute security.
8. International Data Transfers
Benzoinum operates internationally and works with service providers located in different countries.
As a result, your personal information may be transferred to, processed, or stored outside your country of residence.
Privacy and data protection laws in those locations may differ from the laws where you live.
Where required by applicable law, we use appropriate safeguards for international data transfers, which may include contractual protections or other legally recognized transfer mechanisms.
9. Your Privacy Rights & Choices
Depending on where you live, you may have rights regarding your personal information.
These may include:
Access
Request information about the personal data we hold about you.
Data Portability
Request a copy of certain personal information in a portable format where applicable.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of personal information, subject to applicable legal exceptions.
Restriction
Request that certain processing activities be restricted.
Objection
Object to certain types of processing where applicable.
Marketing Opt-Out
You may unsubscribe from promotional emails at any time by using the Unsubscribe link included in our marketing messages.
You may continue to receive necessary transactional messages such as:
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Order confirmations
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Shipping notifications
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Refund notices
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Customer support responses
Advertising & Tracking Choices
Depending on your location, you may have the right to opt out of certain targeted advertising, sharing, or tracking activities.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
10. Region-Specific Privacy Rights
A. California Residents — CCPA / CPRA
If you are a California resident and applicable law covers our processing activities, you may have the right to:
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Know the categories of personal information collected
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Know how personal information is used
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Know categories of third parties to whom information is disclosed
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Request access to personal information
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Request correction of inaccurate information
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Request deletion of eligible information
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Opt out of certain sales or sharing of personal information
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Limit certain uses of sensitive personal information where applicable
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Exercise your privacy rights without unlawful discrimination
Benzoinum does not sell personal information for monetary compensation.
Certain advertising technologies may nevertheless constitute "sharing" under California law.
Privacy requests may be submitted through the contact information listed at the end of this policy.
B. EEA & UK Residents — GDPR / UK GDPR
Residents of the EEA and United Kingdom may have rights including:
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Access
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Rectification
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Erasure
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Restriction
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Data portability
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Objection
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Withdrawal of consent
Where applicable, you may also have the right to lodge a complaint with the appropriate data protection authority in your country.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on:
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The type of information
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The reason it was collected
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Customer account activity
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Order records
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Fraud prevention requirements
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Tax and accounting obligations
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Legal requirements
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Potential or existing disputes
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
12. Third-Party Websites
Benzoinum.com may contain links to third-party websites or services.
We do not control the privacy practices of those third parties.
This Privacy Policy applies only to Benzoinum services and does not govern third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children's Privacy
Benzoinum is not intended for children under the age of 16, or another minimum age where required by applicable local law.
We do not knowingly collect personal information directly from children in violation of applicable law.
If you are a parent or guardian and believe a child has provided us with personal information without appropriate authorization, please contact:
If we determine that personal information was collected improperly, we will take reasonable steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
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Our business practices
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Technology
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Service providers
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Legal requirements
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Regulatory guidance
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Our products or services
The latest version will be posted on Benzoinum.com with an updated Last Updated date.
Where required by law, we may provide additional notice of material changes.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Benzoinum handles your personal information, please contact us.
BENZOINUM
📧 Data Protection Contact
support@benzoinum.com
🏢 Company
Ocean Import INC
📍 Address
CHENGYING CAO
🕒 Business Hours
Monday–Friday: 9:00 AM – 6:00 PM CST
Saturday: 10:00 AM – 4:00 PM CST
Sunday & Public Holidays: Closed
We aim to respond to privacy and customer service inquiries as promptly as reasonably possible.
Benzoinum.com
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