Shipping & Delivery
Shipping Policy
At Benzoinum, we are committed to providing clear and reliable shipping information for every order placed through Benzoinum.com.
Orders may be fulfilled from different warehouses or fulfillment locations depending on product availability and the customer's delivery destination.
Please review the information below before placing your order.
Benzoinum
Company
Hubei Xingsheng E-Commerce Co., Ltd.
Business Address
Shop 101, Building 22, Shanghuwan Themed Commercial Street, Yangxin County, Huangshi City, Hubei Province
1. Order Processing
Orders are generally processed within 2–4 business days after payment has been successfully completed.
Order processing may include:
- Payment verification
- Order confirmation
- Product preparation
- Quality inspection
- Packaging
- Shipment preparation
During public holidays, major promotional periods, or periods of unusually high order volume, processing may require up to 5 business days.
Processing time is separate from estimated shipping and delivery time.
2. Shipping Fee
A standard shipping fee of $5.99 applies to all destinations unless a different shipping charge or promotion is specifically displayed during checkout.
The applicable shipping charge will be shown before the customer completes payment.
3. Estimated Delivery Times
Estimated delivery times begin after an order has been processed and transferred to the shipping carrier.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada | 11–16 Business Days |
| United Kingdom | 11–16 Business Days |
| Australia | 11–16 Business Days |
| Europe | 12–18 Business Days |
| Asia | 7–14 Business Days |
| Rest of World | 15–20 Business Days |
These delivery periods are estimates and are not guaranteed delivery dates.
Actual delivery times may be affected by circumstances outside Benzoinum's reasonable control, including:
- Carrier delays
- Customs clearance
- Severe weather
- Public holidays
- Local delivery conditions
- Transportation disruptions
- Incorrect or incomplete delivery information
Benzoinum will provide available tracking information so customers can monitor the progress of their shipment.
4. Order Tracking
Once an order has been shipped, a shipping confirmation email will normally be sent to the email address provided during checkout.
Where tracking is available, the email will include:
- Tracking number
- Shipping carrier information
- Tracking link
Tracking information may require 1–3 business days after shipment to become active in the carrier's system.
A temporary delay in tracking updates does not necessarily indicate that the shipment has stopped moving.
If tracking information remains unavailable after a reasonable period, please contact:
Please include your order number when contacting Customer Support.
5. Multiple Shipments
In some circumstances, items within the same order may be fulfilled from different warehouses or fulfillment locations.
As a result:
- Items may arrive in separate packages
- Packages may have different tracking numbers
- Packages may arrive on different dates
Customers will not be charged an additional shipping fee solely because an order is divided into multiple shipments unless otherwise clearly disclosed during checkout.
6. Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage charges, customs clearance fees, or other charges imposed by the destination country.
Unless specifically collected during checkout, these charges are generally determined by the applicable customs or tax authority and may be payable by the recipient.
Such charges:
- Vary by country or region
- Are determined by local authorities
- May depend on the type and value of the shipment
- Are outside Benzoinum's direct control
Customers are responsible for complying with applicable import requirements in their destination country.
Customs clearance may also affect estimated delivery times.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify the following information before submitting an order:
- Recipient name
- Street address
- Apartment, suite, or unit number, where applicable
- City
- State, province, or region
- Postal or ZIP code
- Country
- Contact telephone number, where required
Benzoinum is not responsible for delivery delays caused by incomplete or incorrect shipping information supplied by the customer.
If you notice an error after placing your order, contact Customer Support as soon as possible.
8. Order Modifications & Cancellations
Requests to modify or cancel an order should be submitted within 12 hours of placing the order.
Requests may include:
- Shipping address corrections
- Customer information corrections
- Order cancellation requests
Please contact:
Include your order number and the requested change.
We will make reasonable efforts to process the request. However, once an order has entered fulfillment, processing, or shipping, modification or cancellation may no longer be possible.
Submission of a modification or cancellation request does not guarantee that the request can be completed before shipment.
9. Delivery Attempts & Undeliverable Packages
Customers are responsible for ensuring that someone can receive the package when required by the applicable carrier.
A shipment may be returned to the sender if delivery cannot be completed due to circumstances including:
- Incorrect address
- Incomplete address
- Recipient unavailable
- Refused delivery
- Failure to collect a package
- Local carrier restrictions
If a package is returned to the sender, please contact Customer Support so that we can review the order and available resolution options.
Additional shipping charges may apply where reshipment is requested due to an address error or delivery failure attributable to information provided by the customer.
10. Delayed Shipments
Occasional shipping delays may occur due to circumstances outside Benzoinum's reasonable control.
If tracking information shows no meaningful update for an extended period, please contact:
Our Customer Support team will review the available tracking information and, where appropriate, contact the carrier or fulfillment provider for further information.
11. Lost Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please first:
- Check the delivery area around your property.
- Confirm whether another household member accepted the package.
- Check with neighbors where appropriate.
- Contact the local carrier or delivery office.
- Confirm that the shipping address on the order was correct.
If the carrier confirms that the shipment has been lost, please contact Benzoinum Customer Support.
We will review the shipment records and determine the appropriate resolution in accordance with the circumstances of the order.
Supporting information or carrier confirmation may be required before a replacement or refund can be approved.
12. Damaged Packages or Products
If an item arrives damaged, please contact Benzoinum within 72 hours of confirmed delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the affected product
- Photographs of the outer shipping package
- Photographs of any visible shipping damage
Our Customer Support team will review the information provided and determine the appropriate resolution, which may include a replacement, refund, or other available remedy.
Please retain the product and original packaging until the review has been completed.
13. Incorrect Items
If you receive an item that does not match the product ordered, please contact:
Please provide:
- Order number
- Photograph of the item received
- Photograph of the product packaging
- Brief description of the issue
Do not return an item before receiving return instructions from Benzoinum Customer Support.
14. Delivery Confirmation
A shipment may be considered delivered when the applicable carrier records the package as successfully delivered to the shipping address provided with the order.
Delivery scans are generated by the shipping carrier and may include delivery to:
- Mailbox
- Front door
- Reception area
- Parcel locker
- Authorized recipient
- Other designated delivery location
If you believe a carrier's delivery confirmation is incorrect, please contact the applicable carrier and Benzoinum Customer Support promptly.
15. Changes to This Shipping Policy
Benzoinum may update this Shipping Policy when necessary to reflect changes in:
- Shipping services
- Carrier arrangements
- Fulfillment procedures
- Applicable regulations
- Operational requirements
Any updated version will be published on Benzoinum.com.
Last Updated: August 27, 2026
Customer Support
For questions regarding shipping, tracking, order status, damaged shipments, or delivery issues, please contact:
🏢 Company
Ocean Import INC
📍 Address
CHENGYING CAO
Customer Service Hours
Monday–Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed
Time Zone: China Standard Time (UTC+8)
We aim to respond to customer inquiries within one business day.
Benzoinum.com